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Refund and Returns Policy

Organic Farmers Association – www.farmerstore.in

At FarmerStore.in, we strive to ensure that our customers receive high-quality organic, harvest, and post-harvest products in excellent condition. We value your trust and are committed to providing a transparent and fair refund process.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product delivered is defective and non-defective, damaged,  or expired.

  • The product received is different from what was ordered.

  • The product is lost in transit or not delivered due to logistical issues.

Please note that refunds are not applicable for:

  • Products that have been used, opened, or tampered with after delivery.

  • Items that are perishable (such as fresh produce) unless they arrive in unusable condition.

  • Orders placed by mistake or due to a change of mind after dispatch.

2. Refund Request Procedure

To initiate a refund:

  1. Email us at cc@farmerstore.in within 48 hours of receiving the product.

  2. Provide your order ID, a description of the issue, and clear photographs of the product and packaging.

  3. Our customer service team will verify the details and process your request accordingly.

3. Return of Products

If a return is approved, customers must:

  • Ensure the product is unused and in its original packaging.

  • Ship it to the address provided by our support team within 7 days of approval.

  • Return shipping costs will be borne by the customer, unless the return is due to an error on our part.

4. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 3–10 business days through the original method of payment.

  • In case of payment gateway or bank delays, additional processing time may be required.

5. Cancellation Policy

  • Orders can be cancelled within 6 hours of placement, provided they have not been dispatched.

  • Once dispatched, the order is not eligible for cancellation.

6. Contact Us

For any queries or concerns related to refunds or returns, please contact:

Mobile: 9488339901
📧 cc@farmerstore.in, z0calcare@gmail.com
🌐 www.farmerstore.in

 

 

Need help?

Contact us at cc@farmerstore.in, z0calcare@gmail.com for questions related to refunds and returns.